Saskatoon's Mobile Crisis Centre provides 24/7 crisis resolution to people in distress. Its workers take calls from individuals in unpredictable and urgent situations, and respond in person when help is needed most. For almost 40 years, this non-profit organization has been answering to the needs of its small prairie city, confidentially addressing a wide range of issues, from suicide prevention to child abuse. As frontline responders in conjunction with police, social services and emergency healthcare providers, they are a vital part of a community that depends on them day and night. Director Eric Thiessen captures the behind-the-scenes experiences of the crisis centre's staff, crafting a compelling observational portrait of a critically needed but largely unknown service.