Resort representatives are critical to the success of a resort operation. They are the individuals who deal on the ground with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for all the right reasons. It is therefore essential that they are trained to be resourceful and deliver friendly and professional service at all times. This film examines a range of areas relating to the training of resort reps. Featuring a presenter and interview grabs from Pete Constanti, CEO of Group Destination Management for one of Britain's premier travel and tourism companies, Thomas Cook, it covers the importance of training and product knowledge, induction training, work shadowing, mentoring and coaching, group and external training. This is a must-have resource for anyone tourism student interested working in a resort environment.

Originally released by Video Education America (VEA), 2012. Streaming video file encoded with permission for digital streaming by Infobase on January 19, 2017.

Importance of Training and Product Knowledge (2:57); --Induction Training (4:51); -- Types of Training: Work Shadowing (1:53); -- Types of Training: Mentoring and Coaching (2:50); -- Types of Training: Group and External (2:37); -- Credits: Training Resort Reps (0:34); .