Although conflict is normal, people often make it worse by how they react. This program showcases the top ten conflict starters and presents behaviors or actions that could be used instead of the conflict starters to prevent or resolve the conflict.

Originally released by Sunburst Visual Media, 2005. Streaming video file encoded with permission for digital streaming by Infobase on April 18, 2015.

Behaviors That Start and Stop Conflicts (7:28); --Conflict: Causes and Resolutions (9:46); .