"Operations" is a term used to refer to the core functioning of a business, which is the production, from start to finish, of goods or services. The operations process has three phases: input (raw materials, human resources, capital), transformation (usually involving technology and machinery), and output (the final product or service). The transport of raw materials, distribution of goods, advertising and marketing, finance and management are all part of operations. Using four different businesses in New Zealand and Australia, this program takes a detailed look at operations processes.

Encoded with permission for digital streaming by Infobase on July 26, 2013. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Unpacking Operations Management (4:50) -- The Operation System - Inputs (5:04) -- Transformation Process (4:31) -- The Operation System - Outputs (4:47) -- Operations, Productivity, and Competitiveness (3:19) -- Credits: Operations Processes: Inputs, Transformations, Outputs (0:39).