W5 Investigative Correspondent Avery Haines details the intense and emotional day-to-day experiences in the Covid Intensive Care Unit at Southlake Regional Health Care Centre in Newmarket, ON. Haines talks to health care workers, medical personnel, and patients, all through the lens of their first-hand experiences. The episode follows Southlake's Critical Care Medical Director Dr. Barry Nathanson and the medical team to see how the severity of the pandemic has taken a toll on his staff, their patients, and loved ones alike. Doctors and nurses share the personal challenges posed in caring for severely ill COVID-19 patients. Haines also interviews Julie-Anne Cabuenas, a COVID-19 patient who has now recovered from the deadly virus. Cabuenas details her daunting journey while on a ventilator and through the rehabilitation process as well as the frightening after-effects of her recovery.