In this guide for school principals, Jen Schwanke outlines a three-step decision-making process to navigate conflict among students, parents, and staff with clarity and confidence.

Introduction -- Conflict in schools -- Complications of conflict in schools -- Mindset skills for successful conflict management -- Anticipate, analyze, act : a process for mediating conflicts -- Conflicts between teachers -- Conflicts between students -- Conflicts between staff and parents -- When the conflict is you -- Clarity and confidence.