The best-selling author of The Dance of Anger shares insight into the role of apologies in healing broken connections and restoring trust, sharing compelling case stories and tested theories that explain how to craft a meaningful apology while avoiding choices that deepen original injuries.

The Many Faces of "I'm Sorry" -- Five Ways to Ruin an Apology -- More Wimpy, Overblown, and Downright Relationship-Busting Sorrys -- Apologizing Under Fire: How to Handle Big-Time Criticism -- The Secret Life of the Non-Apologizer -- "He's so Defensive!" What Do You Have to Do With It? -- How--and Whether--to Accept the Olive Branch -- Who Is at Fault? -- When Reconciliation Grinds to a Halt -- The Most Stunning Apology I Ever Witnessed 00 "You Need to Forgive" and Other Lies That Hurt You -- How to Find Peace -- The Two Most Powerful Words in the English Language.