Section 1. A whole school approach: 1. Restorative practice explained 2. restorative practice in schools -- The restorative school: begin with the end in mind -- Section 2. Managing the change process: 4. Understanding the change process -- 5. Why change fails -- 6. Change is an emotional process -- 7. Elements of an effective change process -- 8. The importance of leadership -- Section 3. Making it happen: an implementation guide 9. Overview -- Getting ready for change -- Overcoming inertia and getting the ball rolling -- 12. Implementing and embedding change.