The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing consensus.

Encoded with permission for digital streaming by Infobase on May 12, 2005. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Conflict in the Workplace (3:53) -- Collaboration (4:45) -- Etiquette (2:34) -- Persistence (0:39) -- Mediators for Resolution (2:32) -- Healthy Disagreements (1:22) -- Conflict Resolution Summary (1:35).