Understand how your persona reflects the organization. Explore ways to handle difficult people, resolve conflicts, and provide excellent service.

Originally released by Power Splash Project, 2015. Streaming video file encoded with permission for digital streaming by Infobase on January 26, 2017.

Need of Customer Service (3:07); --Why Customer Service (2:53); -- Customer (2:43); -- Solutions to Excellent Customer Service (5:05); -- Other Useful Tips on Excellent Customer Service (3:50); -- Credits: Excellence in Customer Service: The Employee Awareness Series (0:16); .