Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? This book applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

Taking the "hell" out of hello : how to introduce yourself -- Conversation magic : how to improve your conversation skills -- Cat got your tongue? : what to say when -- Giddyup your follow-up : how to effectively follow up on your conversations -- From Archie Bunker to Mary Poppins : how to speak with tact and grace -- Fearless feedback : how to deliver restorative feedback -- Ouch, that hurts! : how to accept criticism -- We have to talk : how to have a difficult conversation -- Tongue Fu : how to deal with difficult people -- Say no more : how to say "no" -- The art (and science) of persuasion : how to influence others -- The art of the deal : how to negotiate -- Say yes to impress : how to use positive language -- Magically delicious : how to unleash your inner charisma.