The hospitality industry has long been at the forefront of diversity issues due to the very nature of the business -- hotels and restaurants both serve and employ people from a variety of backgrounds. This program helps viewers understand the term 'diversity' and appreciate the benefits of respecting differences. The video explains primary differences and secondary differences, defines the four subcultures of a work environment, and outlines potential issues such as bullying or unfair dismissal that may arise in a diverse workplace. Identifying the role of management in supporting diversity, it also advises on how discrimination, both subtle and overt, can be avoided.

Encoded with permission for digital streaming by Infobase on September 05, 2011. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

What Is Diversity? (3:28) -- Valuing Diversity (3:43) -- Managing Diversity (3:35) -- Discrimination and Equal Opportunity (2:50) -- Conclusion (0:58) -- Credits: Working in Socially Diverse Environments in the Hospitality Industry (0:55).