This program examines how sales people can present their products and services with greater impact. A panel shares thoughts on presentation style and examines the importance of product knowledge, organization, and order of information. Topics in this insightful video include the difference between responsive and aggressive behavior, formulating the right questions, effective presentation by phone, the importance of relating benefits to needs, and active listening skills.

Encoded with permission for digital streaming by Infobase on October 07, 2012. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Product Presentation Demonstration (3:23) -- Presentation Critique (2:46) -- Real Estate Presentation (3:58) -- Service Presentation (3:56) -- Tips on Presentations (1:20) -- Credits: Presenting with Impact: Sales and Service Masterclass (0:34).