In this program, a panel discusses conventional notions of closing the sale by challenging popular thinking about this crucial step. The merits of the formula approach versus a more instinctive, organic process are debated. This video examines terminology and misconceptions of closing a sale, gaining the customer's commitment at various stages in the sales process, asking for the sale as opposed to the pressure-sell, and up-selling techniques.
In this program, a panel discusses conventional notions of closing the sale by challenging popular thinking about this crucial step. The merits of the formula approach versus a more instinctive, organic process are debated. This video examines terminology and misconceptions of closing a sale, gaining the customer's commitment at various stages in the sales process, asking for the sale as opposed to the pressure-sell, and up-selling techniques.
General Note
Encoded with permission for digital streaming by Infobase on October 07, 2012.
Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Content Note
Closing the Sale (4:56) -- Sales after the Close (3:50) -- Final Close (2:26) -- Credits: Closing the Sale: Sales and Service Masterclass (0:35).