Effective communication with elderly people living in residential care is key to the delivery of high-quality treatment that not only meets the physical needs of patients, but also their mental, emotional, social, and spiritual needs. This program examines the basic elements of communication and how they can be adapted to older people who are living with hearing, vision, speech, and cognitive losses. The video also looks at effective communication methods for those from culturally diverse backgrounds.

Encoded with permission for digital streaming by Infobase on June 03, 2009. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Basics of Communication (2:50) -- Benefits of Effective Communication (2:06) -- Communication and Hearing Impairment (4:17) -- Communication and Vision Impairment (4:04) -- Communication and Speech Impairment (4:27) -- Communication and Cognitive Impairment (4:30) -- Communication and Cultural Competence (2:50).