Effective employee communication is vitally important in every area of health service delivery and care. This program, filmed with a focus on the aged-care environment, covers verbal and nonverbal communication, formal and informal communication, conflict resolution and negotiation, and staff-to-staff and staff-to-management communication. A valuable training and professional development resource.

Encoded with permission for digital streaming by Infobase on June 03, 2009. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Communication in the Workplace (4:38) -- Verbal and Non-Verbal Communication (5:56) -- Written Communication (3:07) -- Formal and Informal Communication (5:23) -- Communication in Problem Solving (4:48).