Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the "input and output" of operations management at a major Australian hotel. Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel's workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.

Encoded with permission for digital streaming by Infobase on Dec. 27, 2009. Learn360 is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.

Operations Management (1:02) -- Hotel General Manager (1:30) -- Food & Beverage Manager (1:18) -- Hotel Operations: Strategic Planning (1:09) -- Materials Management: Numbers Crunching (1:22) -- Quality Management (1:05) -- Technology Management (1:27) -- Facilities (0:55) -- Materials Management (1:27) -- Hotel Supplies (1:15) -- Housekeeping Inventory (1:01) -- Quality Management (2:17) -- Food and Beverage Quality (0:54) -- Operations Management (1:02) -- Technology Management (1:00) -- Operations Management Evaluation (1:00) -- Key Performance Indicators (1:10) -- Materials Management (1:14) -- New Technologies and Hotel Operation (1:03) -- Environmental Considerations (0:54) -- How to Treat Staff (1:18).