The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is the focal point for hoteliers and other suppliers, such as excursion providers and venue owners - and of course, the working base for resort representatives. This film takes a look inside the resort office. Featuring a presenter and extensive interview grabs from Pete Constanti, CEO of Group Destination Management for one of Britain's premier travel and tourism companies, Thomas Cook, it covers the role of the resort office, the rooming list, excursions and complaints and emergencies. Students of travel and tourism will find the insights offered by this program fascinating - it is an ideal resource for anyone studying or training for a career in this growing industry.

Originally released by Video Education America (VEA), 2013. Streaming video file encoded with permission for digital streaming by Infobase on January 19, 2017.

The Resort Office: The Role of the Resort Office (3:33); --The Rooming List (2:40); -- Excursions (1:59); -- Complaints and Emergencies (5:20); -- Roles at the Resort Office (3:10); -- Credit: The Resort Office (0:42); .