The importance of resort representatives in the tourism industry cannot be overstated. They are the individuals who deal at the front line with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for all the right reasons. Their roles and responsibilities cover wide-ranging areas and they are critical to maximizing the likelihood of a high-quality experience for customers of tourism and travel companies. This film takes an in-depth look at the resort representative, covering their roles and responsibilities, the welcome meeting, selling and documentation, and problem situations. For any tourism student wanting to explore the various aspects of the role of a resort representative, this film is essential viewing.

Originally released by Video Education America (VEA), 2013. Streaming video file encoded with permission for digital streaming by Infobase on January 19, 2017.

The Role of the Resort Representative (3:10); --The Welcome Meeting (3:36); -- Selling and Documentation (2:48); -- Problem Situations (4:09); -- Credit: The Resort Representative (0:35); .