"This book will not just focus on change principles; instead, each chapter will be focused on the developmental construction of changes that will last. I'll focus on the phases of change and then address highly important leadership practices that will simultaneously move the change forward and address the kinds of resistance that may appear during that phase of the work"-- Provided by publisher.

Build it for the long haul -- Giving initiation the attention it deserves -- Troubleshooting implementation over time -- Ensuring permanence -- Anticipating some push back -- Strategies for understanding and managing the push back -- Productive talk about the change -- Steady intentions.