Health professionals have a responsibility to provide clear, concise and appropriate information to colleagues, patients and the wider community. This program employs a combination of dramatized scenarios, ward footage, and expert commentary from health professionals, to explain communication in a healthcare setting. It discusses effective communication, examines blocking behaviors, demonstrates how to break bad news, provides strategies for effective handovers, and provides tips for responding appropriately to aggression.

Originally released by Video Education Australasia, 2011. Streaming video file encoded with permission for digital streaming by Infobase on August 5, 2015.

Profile of the Hospital Environment --(3:26) -- Effective Communication -- (4:37) -- Blocking Behaviors -- (3:23) -- Breaking Bad News -- (3:23) -- Handover -- (2:52) -- Responding to Aggression -- (3:19) -- Credits: Communication Skills for Nurses -- (0:45).