As in any industry, technology has made a significant difference to the approach and behaviour of both customers and providers of travel and tourism products and services. This film is aimed at students of Travel and Tourism at FE level, and explores various ways in which technology has changed, and continues to change, this important industry, which is a critical contributor to the UK economy. It explores the role of technology, impacts of technology, customers and information, and finishes with a case study of Lo-Q, a UK company involved in developing technological systems that aim to minimise queuing in theme parks. For students of Travel and Tourism, this resource provides an excellent overview of some of the more important ways in which technology has transformed an industry.

Originally released by Video Education America (VEA), 2013. Streaming video file encoded with permission for digital streaming by Infobase on January 19, 2017.

Introduction: Technology in Travel and Tourism (5:36); --Role of Technology (2:54); -- Impacts of Technology on Travel Efficiency (1:10); -- Impacts of Technology on Safety (1:49); -- Impacts of Technology in Improving Energy Conservation (1:59); -- Customers and Information (8:58); -- Lo-Q Case Study: Technology Improving Visitor Experience (2:41); -- Credits: Technology in Travel and Tourism (0:43); .