Travel and tourism is an industry where teamwork is universal. Just about any employment role involves other people you rely on to be able to do your job. Every team is unique and there are many factors contributing to how effectively its members work together. This film explores some of the critically important ones, including: an introductory overview of travel and tourism teams, types of teams, dealing with conflict, and developing effective teams. Expert commentary is delivered by a range of experts. Interviewees: Steve Pauley (Your Business Matters Ltd), Pete Constanti (Thomas Cook), Sadiq Tania (The Trafford Centre) and John Hughes (Customer Services Network). Street interviews are also featured. For students of travel and tourism, and anyone interested in learning about teamwork in the industry from people working within it, this film is an ideal resource.

Originally released by Video Education America (VEA), 2013. Streaming video file encoded with permission for digital streaming by Infobase on January 19, 2017.

Introduction: Working in a Travel and Tourism Team (4:41); --Types of Teams (1:49); -- Conflict (3:55); -- Developing Effective Teams (5:38); -- Credits: Working in a Travel and Tourism Team (0:41); .