Communication in the workplace is more than speaking and listening, as Emma, Lucy and Martin quickly learn. Whether you are serving a customer, receiving instructions, or being assertive in the interests of safety, understanding messages and being understood and understanding others is pivotal in the workplace. As viewers interact with demonstrations of both ineffective and positive communication in retail, service and construction settings, this interactive video aims to develop young adult learners’ soft skills to improve communication in the workplace.

Originally released by ClickView/VEA, 2018. Streaming video file encoded with permission for digital streaming by Infobase on December 18, 2019.

Communication (9:37); .