Taking the care and time to gather information and analyse a situation could be the pivotal steps that prevent workplace injuries and unhappy customers. Even though Lucy is eager to do well at her new job, she quickly learns that she doesn’t know everything just yet. And when Martin reacts too quickly to an unhappy client, he discovers that there are steps to be taken before making any rash decisions. Learners interact with the scenarios being played out in the kitchen and construction site as they develop their soft skills to solve problems in the workplace.

Originally released by ClickView/VEA, 2018. Streaming video file encoded with permission for digital streaming by Infobase on December 18, 2019.

Problem Solving (9:10); .