We will learn how to prepare your mindset before taking a call. We will learn how to employee good phone techniques. We will learn the key to great customer service. Every person that walks into your store or contacts you by phone or online is entitled to your respect, your assistance, and your attention - yet 89% of shoppers have stopped buying from online store after they experienced poor customer service. This a lost opportunity because great customer service translates into more sales and repeat customers.

Originally released by Power Splash Project, 2019. Streaming video file encoded with permission for digital streaming by Infobase on November 29, 2021.

Customer Service: Communication (4:24); .