We will learn the qualities of a great customer service representative. We will learn the importance of high emotional intelligence. We will learn the training needed for a customer service agent. It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, confident, curious, flexible, friendly, goal-oriented, helpful, kind, motivated, patient, persuasive, a problem-solver, and tenacious. Now for those who may not possess every quality, they can be learned and serve you well throughout your career.

Originally released by Power Splash Project, 2019. Streaming video file encoded with permission for digital streaming by Infobase on November 29, 2021.

Customer Service: Skills Required (5:44); .