Asking for the manager can be loaded. It can reveal who we think holds the power in a business — and who we think doesn’t. So what should a customer do when they’re not getting the right service? Jason Suerte Felipe shares his experience handling this question as a retail cashier. Beauty practitioner Asha Allen-Silverstein tells us why people don’t believe she owns her own business as a Black woman. Dr. Laura Morgan Roberts sheds light on the history of the worker-customer power dynamic and where it comes from.

From the Curio.ca streaming audio-visual collection.