Canadians are charged some of the highest prices in the world for cellphone service. And when we have a problem, it's often tough to get it solved. Follow three Canadian consumers who are tired of navigating customer service options and waiting forever on hold. Take advantage of the Marketplace team's inside information: help from a long-time customer service rep and a professional haggler who's built a career out of getting better cellphone deals.

From the Curio.ca streaming audio-visual collection.