What's the true cost of easy and free online returns? It's safe to say that online shoppers like the promise of easy - and even better, free - returns. But it may surprise consumers to learn what can actually happen to all those unwanted items. This Marketplace investigation into Amazon Canada has found that perfectly good items are being liquidated by the truckload - and even destroyed or sent to landfill. Experts say hundreds of thousands of returns don't end up back on the e-commerce giant's website for resale, as customers might think. Original air date: October 9, 2020.

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