Focuses on teaching relevant skills, its learner-centered writing and its evidence-based foundation. This book provides a problem-based approach which draws students in with several fundamental and specific questions or challenges in the Manage What feature opening every chapter.

Introduction: The importance and challenge of learning management skills -- I. Personal skills -- Chapter 1: Personal effectiveness -- Chapter 2: Communication -- Chapter 3: Problem solving & ethics -- II. Interpersonal skills -- Chapter 4: Motivation -- Chapter 5: Performance management -- Chapter 6: Power and influence -- Chapter 7: Leadership -- III. Group & organizational skills -- Chapter 8: Team effectiveness & diversity -- Chapter 9: Conflict and negotiation -- Chapter 10: Making change -- IV. Conclusion: Building high performance organizations and great places to work.