Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. This book offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). It offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas--before they affect your organization's bottom line.

Understanding conflict -- Communication -- Diversity -- Trust -- Perspective -- EQ (emotional intelligence) -- Collaboration.