Be an Outstanding Listener is a video that will help people who think they are good listeners when in fact they are usually not as good as they imagine. Every job in every organizations requires good quality listening skills to understand and clarify what is being said. Listening skills are especially important for service providers and managers. Be an Outstanding Listener is a video in which behavioral expert Peter Quarry explains simple ways to become an outstanding listener. These are skills everyone can benefit from and improve their commiunication skills. • Pay full attention to what the other person is saying • Use body language to reflect what's said, and observe theirs in turn • Show support through empathy • Ask open questions to investigate, and closed questions to summarize