"Strategies for dealing with conflict in real-life situations plus guidelines for creating a peer mediation program"--Cover.

pt. 1. The basic concepts of conflict resolution. Defining conflict -- Different kinds of conflict -- Dealing with conflict -- Understanding different points of view -- Communicating -- Collaborative problem solving -- Mediating -- pt. 2. Applying conflict resolution concepts in school settings. Conflict in the counselor's office -- Conducting counseling groups -- Conflict resolution in the classroom -- [Conflict resolution in] extracurricular activities -- pt. 3. Implementing a peer mediation program. Setting up a peer mediation program -- Publicizing peer mediation.