Why look at great? -- It's people, not programs -- Develop an accurate sense of self -- Who is the variable? -- Treat everyone with respect, every day, all the time -- Be the filter -- Teach the teachers -- Hire great teachers -- Understand the dynamics of change -- Standardized testing -- Focus on behavior, then focus on beliefs -- Loyal to whom? -- Base every decision on your best teachers -- In every situation, ask who is most comfortable and who is least comfortable -- Understand the high achievers -- Make it cool to care -- Don't need to repair--always do repair -- Deal with negative or ineffective staff members -- Set expectations at the start of the year -- Clarify your core -- Eighteen things that matter most.