After losing her job as a journalist and the security of a good salary, Caitlin Kelly took a part-time job at an upscale outdoor clothing company at her local mall. In this memoir, Kelly recounts her mid-career misadventures in the absurd world of American retail.

I seek refuge, at the mall -- Settling in -- Fitting in -- Holiday shopping begins: deck the halls, not the customers! -- Good news -- Weathering the recession -- Neglect and disrespect -- This job can kill you -- Cogs in the machine -- Whose idea was this? -- Customers from hell -- End of my rope.