Emotionally charged, often disgruntled, and occasionally abusive parents--sound familiar? The newly revised, second edition of Elaine McEwan's bestselling classic will help you manage your most difficult audience, adding several new features and examples that will give you the confidence and skills you need to handle such situations ...

Why so many parents are angry, troubled, afraid, or just plain crazy -- Defusing and disarming out-of-control parents -- Solving the problems that make parents angry, troubled, afraid, or just plain crazy -- Creating and nurturing a healthy school -- The proactive approach : fifty plus ways to build parental support -- Conclusion.