In this guide for school principals, Jen Schwanke outlines a three-step decision-making process to navigate conflict among students, parents, and staff with clarity and confidence.

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Cover -- Praise for The Principal's Guide to Conflict Management -- Member Book Page -- Title Page -- Copyright -- Table of Contents -- Acknowledgments -- Introduction -- Chapter 1. Conflict in Schools -- Chapter 2. Complications of Conflict in Schools -- Chapter 3. Mindset Skills for Successful Conflict Management -- Chapter 4. Anticipate, Analyze, Act: A Process for Mediating Conflicts -- Chapter 5. Conflicts Between Teachers -- Chapter 6. Conflicts Between Students -- Chapter 7. Conflicts Between Staff and Parents -- Chapter 8. When the Conflict Is You -- Chapter 9. Clarity and Confidence -- References -- Index -- About the Author -- Also by Author -- Related ASCD Resources -- Back Cover.