Understanding the rationale underlying the walk-through and reflective practice approach -- Conducting the walk-through observation : a five-step process -- Moving staff to reflective inquiry : focusing on the reflective question and conversation -- Constructing a taxonomy of reflective questions and their use in the classroom walk-through -- Establishing logistical procedures for implementing the walk-through process -- Cultivating the culture : effectuating change that works -- Using the walk-through process to promote a collaborative, reflective culture -- Determining whether walk-throughs are the right stuff -- Understanding the walk-through as a discursive practice -- Linking the walk-through process to a model of teacher growth.